Satisfaction guarantee
Try it risk-free – we guarantee your satisfaction
We're not here on a trial run, but if our product doesn't suit you, send it back. And we'll send your money back.
How does it work?
If your first purchase of any product doesn't win you over, just tell us within 21 days of dispatch and we'll refund you. Even if you've opened it – as long as at least half of it is left.
1/ Applies to the first purchase of each product
2/ Just let us know within 21 days of us dispatching your order
3/ You can return an opened product too – as long as at least half is left
Who is it for?
For everyone who's afraid of being let down. For you, who doesn't want to buy a pig in a poke. For new customers who don't yet know whether we're the right fit, and for our regulars who decided to step out of their comfort zone and try something new.
Whether you're reaching for something for the first time or testing another one of our finely tuned products, we want you to be sure you're getting quality for your money. And if it happens not to be your thing? No stress – tell us and we'll send your money back.
What happens if our product isn't for you?
1/ Fill in a short form (choose the case: "Satisfaction guarantee")
2/ We'll check it quickly
3/ You send the product back
4/ We refund your money
What does the guarantee cover?
It's simple – no complications, no small-print asterisks. The moneyback applies only to cosmetics and it boils down to two points:
✅ All our cosmetic products
❌ Not merch, gift vouchers, sets or goods from the "Second chance" category (coming soon)
We want you to feel good every single time you put something from our workshop on your face. That's why you've got the Satisfaction Guarantee. So go ahead and use it.