Don't create another order straight away. First check whether the money was actually taken from your account.

If the online payment failed, you can pay for the order by bank transfer using the details in the confirmation email. Use the order number as the variable symbol so the payment is matched correctly.

You'll see all available options directly in the cart. They may differ depending on the country, the chosen shipping method or the type of order.

If cash on delivery doesn't show up in the cart, it can't be used for that order.

You can see the expected delivery on the product page and in the cart. As soon as we hand the parcel over to the carrier, we'll send you an email with tracking.

We only start packing an order paid by bank transfer once the money arrives. If it lands before 9:00 on a working day, we pack and dispatch it the same day.

You'll always see the current shipping price and the free shipping threshold in the cart. The amount may differ depending on the carrier and the delivery country.

We'll send you the tracking link on the day the carrier picks up the parcel. Click it to see where it currently is.

If the parcel doesn't move for several working days, or it's marked as delivered but you don't have it, get in touch. Send us the order and parcel number so we can check it with the carrier.

Before dispatch we can still try to make the change in time. Once the carrier has the parcel, it depends on their options and the current status of the parcel.

Some carriers allow the change directly in the parcel tracking.

Yes, if personal collection is offered in your cart. Choose an available store and come only after we confirm the order is ready.

We have our own e-shops for Slovakia, Poland and Romania. You'll see other available countries and shipping options in the cart.

If the country you want doesn't show up, get in touch and we'll try to work something out.

You don't have to accept a badly damaged or opened parcel from the carrier.

If you only discover the problem after unpacking, don't throw anything away. Photograph:

• the outer packaging,
• the shipping label,
• the filler,
• the entire contents of the parcel,
• the damaged or incorrectly delivered goods.

Then fill in the Complaints, returns and exchanges form. Add the photos, the order number and a short note about what happened.

A return is for when you changed your mind and the goods are fine.

An exchange is for when you need a different size or variant.

A complaint deals with a defect, damage, missing contents or incorrectly delivered goods.

The Satisfaction Guarantee is for the first purchase of a particular cosmetic product that didn't work the way we promised.

Fill in the Complaints, returns and exchanges form. Choose what you need to sort out, enter the order number and mark the goods the request concerns.

For a defect, damage or an incorrect delivery, add photos right away. Wait for further instructions before sending the parcel, so it goes to the right place.

When buying online you can withdraw from the contract within 14 days of receiving the goods. You then have another 14 days to send the goods back.

Return them complete, undamaged and with all accessories. If we explicitly state a longer period for particular goods, the longer one applies.

Cosmetics with a broken hygiene seal normally can't be returned just because you changed your mind.

But if it doesn't work for you on your first purchase, you can use the Satisfaction Guarantee .

If you're buying that cosmetic product for the first time and it doesn't work the way we promised, get in touch within 21 days of your order being dispatched at the latest.

The packaging can be opened and tried, but it must:

• stay in its original packaging,
• contain at least half of the original amount,
• be returned only after the request is approved.

The guarantee doesn't apply to sets, clothing, accessories, gift vouchers or goods from Second Chance.

We handle complaints as quickly as possible, within 30 days at the latest, unless we agree otherwise together.

When returning goods without a defect, we send the money within 14 days at the latest. We may wait with the refund until the goods arrive or you prove you've sent them.

If you're returning goods without a defect, you pay the return shipping.

For a complaint, fill in the form first and wait for our instructions. If the goods need to be sent, we'll generate a shipping label for you and pay the shipping. So don't send anything on your own initiative.

Yes. If the gift was tied to the order or its value, return it together with the goods.

If you keep it, we may deduct its value from the refund.

All you need is an account and to be logged in when you shop.

For every full 20 CZK paid for goods you get 1 Angry Coin. The number is rounded down. So for a purchase worth 998 CZK you get 49 Coins.

From the amount actually paid for the goods after discounts are deducted.

You don't get Coins for:

• shipping,
• cash on delivery and other payment fees,
• packaging,
• the part of the order paid with a voucher,
• the part of the price covered by a discount.

We don't retroactively credit orders made without logging in, or older purchases.

We credit Coins once the order is paid and packed. You'll see your current balance after logging into your account.

If the order is paid and packed but there are no Coins anywhere, check whether you really completed the purchase while logged in.

In the first step of the cart you choose how many Coins you want to turn into a discount.

1 Angry Coin = 1 CZK discount

You can cover almost the entire price of the goods with Coins, but at least 1 CZK must remain to be paid.

Coins can't be paid out in cash or sent to another account.

Usually yes. You can use them on discounted goods too, or together with a discount code.

The exception is promos where we clearly state up front that further discounts or Coins can't be combined.

Standard Coins are valid for 12 months from the date they're credited. They expire on the last day of the month in which that period ends.

Coins from special promos may have a shorter validity. We always state the exact date in the promo terms or directly in your account.

We deduct Coins earned for a cancelled order or returned goods.

If, on the other hand, you spent Coins on the cancelled or returned order, we'll put them back into your account once it's processed.

Most often because:

• you weren't logged in when you made the purchase,
• the order hasn't been paid or packed yet,
• part of the price was covered by a voucher or discount,
• you're counting Coins from shipping or payment fees too,
• the order was cancelled or never completed.

If none of that fits, have your order number ready. We'll use it to check the Coin movements.

Start with what you need to solve. Sweating, odour, chafing, dry skin, beard growth, styling or a proper scent.

Then think about where the care goes, how sensitive your skin is and what you already use. If you're still not sure, describe the problem to us and we'll recommend a specific solution.

Directly on the product page and packaging of the specific product.

There you'll find where to apply it, how much to use, how often to use it, the full ingredients and any necessary warnings.

Apply light, quickly absorbed care first. Then the greasier layers and styling last.

Let the previous layer absorb between steps. There's no need to pile up products with the same function.

On days when you use the Roller, apply Beard Doping about two hours before rolling.

Use the Roller once every 3–4 days on clean skin and disinfect it before use. After rolling, leave the skin alone for at least 6 hours. Don't put Doping, cream or any other cosmetics on it.

Beard Doping goes directly on the skin under the beard, not just on the beard itself.

First apply Beard Doping to the skin and let it absorb for at least 10 minutes.

Then use oil or balm. Both care for the beard, so one of them is enough for most bearded men. If you want to use both, start with the oil and continue with the balm. You can read more on the blog .

Wax goes last. That one is mainly about shape and hold.

What counts is the information on the packaging.

You'll find the best-before date there, or the open-jar symbol with the number of months during which you can use the product after opening.

There's no single shared period for everything.

Stop using it and rinse the area. Keep the packaging, note down the batch number and get in touch.

If the reaction is strong, worsening or persistent, see a doctor.

No. Ball care belongs only on the outer skin of your undercarriage.

It's not a lubricant and it doesn't belong on mucous membranes, in body openings or on injured or badly irritated skin.

Let it absorb thoroughly before intimate contact. If it could get into a mouth or onto mucous membranes, wash the undercarriage first.

Mainly on the inner thighs and under the breasts. It also works on other folds and places where skin rubs against skin.

Don't put it on mucous membranes, nipples, injured or already badly irritated skin.

Apply it evenly to places at risk of chafing. Ideally before the skin starts to burn and go red.

You can reapply during the day as needed. How long it lasts depends on heat, sweating, movement, sitting and rubbing against clothing.

If it softens too much on a hot day, let it firm up somewhere cooler for a while.

Yes. When applying it under the breasts, avoid the nipples and the area right around them.

For other cosmetics, always follow the instructions and the ingredients. If in doubt, discuss it with your doctor.

A deodorant keeps odour in check, but doesn't stop sweating itself.

An antiperspirant helps reduce the amount of sweat, and with it usually the odour too.

Apply both to clean, dry skin according to the instructions.

Because they're exactly what helps reduce the amount of sweat.

You'll always find the exact ingredients on the product page and packaging. If you want to avoid aluminium salts, go for a deodorant.

Only on the outer skin of the intimate area and according to the instructions for the specific product.

Don't put it inside, on mucous membranes, open wounds or badly irritated skin. After shaving, let the skin calm down first – unless we're talking about aftershave balm. Slap that on.

Try it on a small area before first use.

If significant burning, redness, itching or another unpleasant reaction appears, stop using it and rinse the area.

Keep the packaging and the batch number and get in touch. If the reaction is strong or persistent, see a doctor.

Don't rely on the size you wear in another brand. Measure your favourite underwear laid flat and compare the dimensions with the table for the chosen cut.

Until you're sure about the size, don't open the hygiene bag.

Boxers are loose shorts.

Boxer Briefs are fitted boxers with a longer leg.

Trunks are fitted boxers with a shorter leg.

You'll always find the exact leg length, material and dimensions with the specific cut.

The pouch separates your balls from your thighs, supports them and helps reduce sticking, scratching and endless adjusting down there.

Some people prefer to put only their balls inside, others the whole package. It's right when you're comfortable, nothing presses and nothing gets squeezed.

No. The features differ from model to model.

That's why for each one we state separately:

• the ball pouch,
• the quick-access opening,
• the leg length,
• the material,
• the cut and dimensions.

Wash it at 30 °C, ideally on a gentle programme and without a high spin.

Don't bleach it, tumble dry it, iron it or dry clean it. Don't put clothing with velcro in the same load, as it could damage the fine material.

Yes, as long as it stays sealed in its original hygiene bag. Unopened underwear can be returned within 30 days.

Once you open the bag or try the underwear on, it can no longer be returned or exchanged for hygiene reasons.

A pack in one shared hygiene bag is treated as a single unit.

Once you open the bag to try one piece on, the whole multipack is open. The second unused piece then can't be returned or exchanged either.

So check the size before opening.